Cancellation Policy
A minimum of 24 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 24 hours or more before departure
- 100% cancellation fee within 24 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.
- Travel Time: Standard Gondola: A one-way Skyrail experience (standard gondola) takes approximately 90 minutes (including stops at Red Peak and Barron Falls rainforest mid-stations). Diamond View Gondola: A one-way Skyrail experience (Diamond View gondola) takes approximately 120 minutes (including stops at the two rainforest mid-stations).
- Gondola Capacity: Standard gondolas carry up to a maximum of 6 guests and Diamond View carry a maximum of 5 guests. Both options include children and infants. Non-shared use of gondola cabins is subject to operational conditions and availability and during peak periods, sharing of gondolas with other guests may be required.
- Child Policy: Standard and Diamond View Gondola: Children are aged 4-14 years inclusive. All children must be accompanied by an adult when travelling on Skyrail. (i.e. standard gondola cabins: 1 adult for every 5 children and 1 adult for every 4 children in Diamond View).
• We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of
damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the
wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other
expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the '
Booking Message' section of your online reservation or by contacting our friendly reservations team
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
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